CHARLOTTE — Several customers contacted Action 9’s Jason Stoogenke recently, saying they were having trouble with the popular online banking platform Chime.
Technically, Chime isn’t a bank, it’s a technology company that offers mobile banking services. It offers certain protections, including being FDIC insured.
Customers told Stoogenke that someone withdrew money from their account and that the company held them responsible.
Tashandra Brown says she received a notification on her phone that someone had used her card at an ATM to withdraw $545.
She knew it wasn’t her, so she filed a police report.
Another customer, who asked Channel 9 not to use her name, said she was at work when someone stole money from her account. “If I’m at work at this time, far away, probably about 30 minutes from where the transaction took place, how did I do that?” she says.
Most customers who contacted Action 9 say they contacted Chime, but the company did not help them.
“I did everything I could do on my side as a cardholder. Everything else is literally up to the bank,” Brown said. “I couldn’t pay my rent because of it, so my rent was late. I was afraid of expulsion… I have four children and we don’t have a lot of family.
Stoogenke emailed Chime about the two customers interviewed in this report. About 24 hours later, the company responded, saying it “takes this stuff very seriously,” and credited both accounts.
Chime offers advice on its website here.
Advice from Action 9:
– Be persistent.
– Filing a police report seems to help.
– Contact Action 9 if you need help.
Stoogenke also asked Chime why it had encountered multiple cases over the past few months, but the company did not respond in time for this report.
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