Sagent, a financial technology company specializing in mortgage and consumer loan services for banks and lenders, has announced the extension of its agreement with Computershare Loan Services, a third-party mortgage services provider.
Under the six-year agreement, Computershare Loan Services will continue to use Sagent’s lending service platform, LoanServ, and will add the use of its LoanBoard platform, which automates the service integration of Sagent. ready at any scale. In addition, Computershare will evaluate Sagent’s service solutions, such as CARE Enterprise and the Sagent Claims platform, to drive customer success for services, create the best customer experience, and further streamline the loss mitigation process for non-performing loans.
“Sagent’s fintech solutions enable our customer service teams to manage rapid, one-call results for complex borrower inquiries, create seamless loan integration workflows, and automate high volume tasks.” Says Jeff Johnson, COO of Computershare Loan Services in the United States. âWe ensure that our teams have access to the best technology so that they can continue to provide exceptional customer service throughout the mortgage lifecycle, and Sagent is an important part of our job.
LoanServ enables fast and accurate integration of mortgages, HELOCs and consumer loans to maintain real-time compliance and satisfy new borrowers from day one. It manages real-time daily service activities on over $ 1,000 billion in delinquent loan balances and is the only major service platform that manages mortgage and non-mortgage assets.
âComputershare Loan Services is one of the top rated contractors in America because they truly understand the techniques of mortgage and non-mortgage services at the corporate and consumer level,â adds Dan Sogorka, CEO and President of Sagent. .
By eliminating multi-day processes, enabling self-service customer service, and delivering real-time data, LoanServ and Sagent’s other platforms are setting the digital service standard for investors, regulators and borrowers.
Sagent Claims provides a single, cloud-based claims management solution to prepare, validate and file all investor and insurer claims, greatly simplifying a complex and resource-intensive process for service providers.
Sagent’s configurable service platforms help Computershare Loan Services keep clients and its clients’ borrowers smart, fast, and aligned with real-time regulations, markets and consumer expectations.
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