AIB customers experience ‘technical difficulties’ with banking app

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AIB customers are experiencing “technical difficulties” when trying to use online banking services and apps.

The bank said its credit card services team was currently experiencing “higher than normal call volume” as customers reported having to wait up to an hour.

Many people took to social media to express their frustration with the banking service as they were unable to complete transactions on Thursday afternoon.

In an online statement, AIB apologized for the inconvenience and said, “AIB Internet Banking and the Mobile Banking app are currently experiencing technical difficulties. The issue also affects card-based e-commerce transactions that require strong customer authentication.

“Our team is working hard to resolve this issue, so we don’t have a timeline yet. We are working to resolve the issue and apologize for any inconvenience caused.”

Some customers said they were unable to access their account online or use the verification feature to log in.

Other users also said that they were unable to transfer funds to their Revolut account.

A Twitter user wrote, “Is there a problem with the @AIBIreland app? Unable to book or pay for services online. Verified by Visa process not working. Push notifications are enabled.”

A second user said, “@AIBIreland.. your mobile app and web services have been down for 1 hour already! We live in 2022, how can this happen? Shocking.”

While another user wrote, “@AskAIB Are there any issues with the AIB banking app? Tried 5 times to login and still getting a login timeout message.”

Independent.ie has contacted AIB and is awaiting a response.

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